Cancellation/Refund Policy
At Herbion, we are committed to ensuring your satisfaction with our products and services. If you find yourself in a situation where you need to cancel a service or request a refund for a product, please review our Cancellation/Refund Policy below.
1. Product Returns and Refunds
1.1 Returns Policy: If you are dissatisfied with a product purchased from Viva Care, you may be eligible for a return and refund under the following conditions:
– The product must be returned in its original condition, unopened, and unused.
– Returns must be initiated within 15 days from the date of purchase.
– Proof of purchase, such as a receipt or order confirmation, may be required.
1.2 Refund Process: Once we receive the returned product and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase. Please allow 10 working days for the refund to reflect in your account.
1.3 Shipping Costs: Shipping costs associated with returning a product are the responsibility of the customer and are non-refundable unless the return is due to an error on our part.
2. Service Refunds
2.1 Refund Eligibility: Refunds for services, such as consultations or classes, may be considered on a case-by-case basis. Please contact us directly to discuss your specific situation.
2.2 Refund Process: If a refund is approved, it will be processed using the original payment method used for the purchase. Refunds for services may be subject to deduction for any sessions already conducted or administrative fees.
3. Contact Us
If you have any questions or concerns about our Cancellation/Refund Policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure that your experience with Viva Care is positive and satisfactory.
You can reach us by WhatsApp at +91 903 729 8537 or by email at sales@herbion.co.in. We appreciate your understanding and cooperation regarding our cancellation and refund procedures.
Thank you for choosing Viva Care for your wellness needs.
