SHIPPING AND DELIVERY
At Herbion, we understand the importance of prompt and reliable shipping to ensure that you receive your products in a timely manner. This Shipping and Delivery policy outlines our procedures and guidelines for shipping products purchased through our website.
1. Shipping Options
1.1 Domestic Shipping: We offer shipping services within India for all orders placed on our website. Depending on your location, you may have the option to choose between standard and expedited shipping at checkout.
1.2 International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping services in the future.
2. Processing Time
2.1 Order Processing: Orders are typically processed within 10 business days business days from the date of purchase. During periods of high demand or promotions, processing times may be extended, but we strive to fulfill orders as quickly as possible.
3. Shipping Methods and Delivery Times
3.1 Standard Shipping: Our standard shipping option typically delivers orders within 10 business days after the order has been processed. Please note that delivery times may vary depending on your location and courier service.
3.2 Expedited Shipping: If you require faster delivery, you may opt for expedited shipping at an additional cost. Expedited shipping typically delivers orders within 5 business days after processing.
4. Tracking Your Order
4.1 Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
5. Shipping Costs
5.1 Shipping Fees: Shipping fees are calculated based on the weight of your order, your location, and the selected shipping method. Shipping costs will be displayed at checkout before you finalize your purchase.
5.2 Free Shipping: We may offer free standard shipping on orders that meet a certain minimum purchase threshold. Any promotions or offers for free shipping will be clearly indicated on our website.
6. Delivery Issues
6.1 Lost or Delayed Shipments: In the rare event that your shipment is lost or delayed, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.
6.2 Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund, depending on the circumstances.
7. Contact Us
If you have any questions or concerns about shipping and delivery, please don’t hesitate to contact us. Our customer service team is available to assist you and ensure that your shopping experience with Viva Care is smooth and hassle-free.
You can reach us by WhatsApp at +91 903 729 8537 or by email at sales@herbion.co.in. We appreciate your business and look forward to serving you.
Thank you for choosing Viva Care for your wellness needs.
